Field service management has been traditionally viewing as a price center for many service business. Nowadays the administrations are changing their area service operations by latest thinking & creative technology answers to not only decrease the prices but to diversify their brand. From improved measures like area team productivity & distance driven each day, to consumer satisfaction, a total revamp of your area service operations could lead to beneficial benefits for your business.
For example, Automax Field Service online customers have achieved:
- 15% increase in field service technician productivity
- 98% customer satisfaction ratings
- 95% or higher compliance with service level agreements (SLAs)
- 25% reduction in the time it takes to close a service ticket end-to-end
- 97% on-time arrivals
- 40% decrease in miles driven per year
And these are just some of the results that our customers have realized in their field service transformations. Now, I ask: can your organization afford not to undergo an upgrade?
You, too, can achieve super-efficient field service management operations and realize these type of meaningful business benefits. Our guide will provide you with a step-by-step path (and some bonus tips) to a successful field service management transformation, based on best practices learned from our customers over the years. In the guide, you’ll find tips on how to:
- Review the present status of your business and what problems you’re trying to solve
- Research & select which vendors to evaluate
- Select the solution that best meets your organization’s specific needs
- Implement the solution
- Continue improving your field service organization
Your service teams uniquely have the strength to impact consumer satisfaction on a most second by second basis, with experts in the field acting as the face of your company. But traditionally, the typical service interaction has always gone something like this:
- A collector receives a phone-call from a likely irritated unhappy consumer, complaining of an outage on their dialysis machine, wind turbine, or HVAC unit.
- The dispatcher puts out a call for an available technician, who drives to the location as soon as they’re available.
- The technician analyzes the outage and is often confronted with a problem that requires warranty information, inventory supplies, or technical expertise, and thus has to come back another day ready to repair hopefully.