Keeping the new workforce connected with Unified Communications

 

It’s hard for us to think back about the days we used to commute to the office, the cloud was just optional and video conferencing stayed only for international clients. Things have changed in the blink of an eye. The unexpected pandemic outburst has forced employees to adopt work from home and manage to use video conferencing platforms. 

As we have experienced, just a few months ago, we were able to resolve issues over water cooler conversations, and team collaboration was as simple as walking down to the office room or conference room. But working in isolation and still staying connected posed many collaboration issues. To overcome this, CIOs are increasingly switching to unified communication solutions (UC). These platforms can promote communication and collaboration at once. 

In this diverse workforce, let us see how unified communications can give a head start:

1.Increased involvement of end-users

End-user convenience is a top priority for UC technology, resulting in increased participation on all ends. End users can get communications in the format of their choice due to the latest UC technologies. Furthermore, several web-based solutions make it easier for firms to track daily work updates of remote-working teams and keep them informed while making major strategic decisions.

2.Enhanced productivity

Internal communication is critical for an organization’s efficient operation. When all remote employees have access to the same communication tools, which are centralized in one place, they can monitor the status of coworkers in real-time and better coordinate their tasks. Employees can operate as a team and achieve increased productivity using a variety of online convergent services.

3.Less carbon footprint

UC solutions have proven to be the most environmentally friendly IT solutions, as they eliminate the need for business travel and lower energy costs. UC technology develops a virtual platform that allows users to engage in a conversation by combining several communication technologies on a single platform. Furthermore, there aren’t many dedicated hardware tools on-premises.

4.Flexible infrastructure

With the use of cloud-based UC systems, you may combine all your communications in one location. You can have one server and one interface without any hardware chaos if you place all your communications in the cloud. You can also go with hybrid UC systems, which mix on-premises hardware with the cloud to make IT managers’ jobs easier to control unified communications flows.

5.Hypermobility

Employees may build a productive work environment in their own workplaces, with all communication tools simply accessible in the cloud. They can operate just as efficiently by sharing ideas, keeping track of coworkers’ status in real-time, and collaborating on a virtual platform.

Major aspects to look for in a unified communication solution

It is indeed essential to make the right choice when investing in a unified communication solution. Let us peep into some of the aspects to look for in a UC solution:

Reliability:

Any disturbance in a team’s ability to interact with one another is a potential showstopper when people work remotely. If your communications fail, the thread is lost, the meeting is over, and work cannot restart until your solution is restored. To mitigate this risk, look for a supplier who has all the necessary backups in place and can guarantee a reliable uptime SLA, ensuring that the service is always available.

Security:

Exposing company or consumer data, whether on purpose or by accident, maybe disastrous for a firm. Outside of the controlled workplace, the risk of a data breach can be considerably greater. As a result, one of the most crucial features to look for in a UCaaS solution is best-in-class security. Look for a company that is open and specific about all its cloud security processes, conducts third-party audits of its procedures, and can answer any concerns you have about its protocols.

Integrations:

Employees undertake a variety of tasks during the day.  They are likely using various tools to get their jobs done, whether it’s customer relationship management software, project management solutions, or something else. When employees are compelled to use numerous apps, friction, complexity, and wasted time typically follow. A UCaaS solution that connects with other corporate technologies can reduce this.

To conclude

In today’s challenging environment, businesses strive to achieve higher productivity with limited resources. And by integrating real-time communication tools, they can create a unified user interface for their limited resources and help them work productively.