In the world of technological emergence, organizations are largely switching to cloud-based contact centers. The adoption of contact centers can raise questions around data storage, control, accessibility, and protection of sensitive data. Securing and protecting customer data should be an integral aspect of an organization’s strategy while adopting contact centers. Cybersecurity prevents data breaches […]
Integrating advanced and innovative technologies like big data, IoT, AI, etc., has greatly impacted practically every business, including fleet management. The power of big data has elevated fleet management to new heights. The bulk amount of data extracted from the moving fleets provides fleet managers with real-time updates when paired with data analytics. These data-driven […]
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